Terms of service
The agreement between your business and Dueclear.
Draft for legal review. This text is a working draft prepared from standard EU templates. It is not yet approved and does not apply until this banner is removed. Items in [brackets] are still to be filled in.
1. Who the agreement is with
These terms are an agreement between [Legal name of the company] ("we") and the business that signs up for Dueclear ("you"). Dueclear is for businesses only, not for consumers.
2. The service
Dueclear helps you track the expiry of building certificates and inspections, collect replacement documents and report their status. Country inspection lists are provided as guidance: they are not legal advice, and you remain responsible for knowing which inspections apply to your buildings and when.
3. Accounts
You are responsible for the people you invite and the roles you give them, and for keeping sign-in details safe. Tell us straight away at support@[domain] if you suspect misuse.
4. Plans, payment and trial
Plans are priced by the number of renewals tracked, with unlimited people. New workspaces get a 30-day trial. Paid plans are billed in advance, monthly or yearly, through Stripe, excluding VAT. If you go over your plan's limit you can still see and export everything; adding more renewals needs a bigger plan. Prices can change at renewal with 30 days' notice.
5. Cancellation
You can cancel at any time in Settings; the plan runs to the end of the paid period. Annual plans are not refunded pro rata, except where the law requires it. After the end of the subscription you have 30 days to export your data; then we delete it.
6. Your data
Your data stays yours. We use it only to provide the service, as set out in the privacy policy and the data processing agreement, which forms part of these terms.
7. Acceptable use
Do not upload unlawful content, try to access other customers' data, overload the service or resell it without our written agreement.
8. Availability and support
We aim for 99.5% monthly availability, excluding planned maintenance announced in advance. Support is by email on working days in Portugal.
9. Liability
[Lawyer to draft: cap on liability, typically the fees paid in the previous 12 months; exclusion of indirect loss; no exclusion for gross negligence or wilful misconduct, as Portuguese law requires.]
10. Changes to these terms
We tell workspace owners about material changes at least 30 days in advance.
11. Law and courts
Portuguese law applies. [Lawyer to confirm the competent court, e.g. Lisbon.]
Last updated 11 November 2026. Draft version.